On your first visit to the clinic our staff will ask provide you with registration and health history forms to complete. We ask that new patients arrive 15 mins before scheduled appointment time to complete any paperwork. These forms may be accessed on our website, under Resources > Forms & Documents.
Please bring a list of medications you are currently taking and a valid OHIP card. In addition, it is helpful to write down a list of questions for the provider to ensure all questions and concerns are addressed during the appointment.
Routine appointments can be booked in-person or over the phone, in advance or on the same day. Our staff will make their utmost effort to accommodate your appointment at the earliest available time.
Our providers accept walk-in patients on a daily basis. Every effort is made to provide timely care however, priority is given to patients who have booked an appointment unless a walk-in patient presents with an emergency or a condition that requires urgent medical care.
MedCare Clinics requires 24-hours notice for appointment cancellations. If you are unable to make your appointment, please call us ahead of time to reschedule. No shows will be charged a fee that varies based on the type of appointment missed.
Generally, you should receive a notification within 3 weeks from the time the referral was sent. Unfortunately, we cannot control the time delay nor the actual appointment date with the specialist as the scheduling is done on their end. However, we make every effort to ensure that you are seen in a timely manner.
For your convenience, please contact our Patient Support Services Department at support@medcareclinics.com for assistance.
Forms are to be presented at time of appointment booking. Depending on the type of form, it may take up to 5 days to be completed. Forms cannot be completed the same day if the scheduling staff was not notified of them. A new appointment will have to be scheduled in this case.
To determine if you are eligible for OHIP coverage, you must contact Service Ontario directly. You can visit their website at https://www.ontario.ca/page/health-cards or call: 416-326-1234 or toll-free: 1-800-267-8097.
You need to bring your Ontario Health Insurance Plan (OHIP) card each time you come to MedCare Clinics to receive services. It must be a valid health card for our clinic to collect payment for your services from the Ministry of Health. If your health card has expired or the number is invalid, please renew your health card online. Once renewed, please provide your updated health card number to our clinic by completing our online form. You may also call our clinic directly to provide us with your updated health card.
If you have an invalid health card in Ontario, you may be required to pay for your visit. Ontario’s Health Insurance Plan (OHIP) typically covers medically necessary services for residents with a valid health card. However, if your health card is expired or invalid, you may not be eligible for OHIP coverage at the time of your visit. In such cases, you will likely be asked to pay out-of-pocket for the services received. We recommend updating your health card or providing alternate proof of insurance to avoid unexpected charges. Please contact us to confirm your eligibility and discuss payment options.
Yes. The validity of your insurance must be verified on every visit. If you are unable to provide an OHIP card or the number cannot be validated, you may be required to pay for your visit. To obtain a replacement card, visit any Service Ontario Office.
A nurse practitioner (NP) is a registered nurse with advanced university education who provides personalized, quality health care to patients. Ontario Nurse Practitioners provide a full range of health care services to individuals, families and communities in a variety of settings including hospitals and community-based clinics in cities and smaller towns in Ontario. Nurse Practitioners work in partnership with physicians, nurses and other health care professionals such as social workers, midwives, mental health professionals and pharmacists to keep you, your family and your community well.
A Nurse Practitioner provides care to patients of all ages with a focus on preventing disease, promoting good health and curing illness. Nurse Practitioners are part of your health care team. Nurse Practitioners play an important role in helping you to maintain a healthy, active lifestyle, and to understand and/or treat your illness. Nurse Practitioners also work with your community to promote good health and prevent disease. As a member of your health care team, Nurse Practitioners offer a variety of health care services including the ability to:
MedCare Clinics operates under a shared care model which means you may not always see the same healthcare provider. Your care will involve a team of healthcare professionals including, but not limited to, a doctor, physician assistant, clinical assistant, scribe, medical assistant, nurse practitioner, nurse, dietician, specialist, nutritionist and/or pharmacist all working together to address your healthcare needs. For more information, please visit our Terms of Use.
Yes, select MedCare Clinics are offering rostered services, allowing individuals to register as regular patients for ongoing care. It’s important to note that rostered services are only available at specific locations, so we encourage new patients to submit a Patient Enrollment Request form to get started. MedCare Clinics operates under a shared care model, which means you may not always see the same healthcare provider. Your care will involve a team of healthcare professionals, including, but not limited to, a doctor, physician assistant, clinical assistant, scribe, medical assistant, nurse practitioner, nurse, dietician, specialist, nutritionist, and/or pharmacist, all working together to address your healthcare needs. For more information, please visit our Terms of Use.
Physical Assessments are for preventative care. Your healthcare provider wants to proactively manage your health care and ensure you are participating in health screening and examination to ensure early detection and treatment of health issues. The physical assessment is a 'well visit' that should be at the direction of your healthcare provider. During a physical assessment, your healthcare provider ensures screening aspects of your health are well managed, including paps, breast exams, prostate exams, routine blood tests, physical examination, blood pressure, and lifestyle.
Children should make well visits at the ages of: 1 week, 1 month, 2 months, 4 months, 6 months, 12 months, 15 months, 18 months, then annually till age 20. Healthy adults should generally seek a physical assessment every 2 years between ages 20 - 50, then annually after 50. Patients with chronic illness should discuss with their healthcare provider how frequent their appointments should be.
You should see your healthcare provider in follow-up visits for all healthcare issues. Do not wait for your physical assessment to see our providers with a laundry list of problems. Your provider expects you to make an appointment and see them regularly to deal with your problems one at a time in a timely fashion.
Yes, we accept private insurance from all major insurance companies. We offer direct billing with our affiliated insurance partners, making the process more convenient for you. For non-affiliated insurance providers, payment will be required at the time of your visit. However, we will provide you with a detailed receipt that you can submit to your insurance company for assessment and potential partial reimbursement. Please contact your insurance company if you have any questions about your specific insurance coverage.
Direct billing is available with the following insurance partners: Blue Cross, Cowan, Guard.Me, Intrepid 24/7, Morcare, MSH Americas, StudyInsured & UHIP.
Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse, 7 days a week, 24 hours a day. This means quick, easy access to a qualified health professional, who can assess your symptoms and help you decide your best first step. Please note that Telehealth Ontario should not replace an urgent situation and all such calls should be made to 911.
Telehealth Ontario: 1-866-797-0000
MedCare Clinics policy prohibits us from providing lab, imaging results or medical reports over the phone.